Clear, fair terms so that lessons run smoothly for students and parents.
Lessons last 60 minutes. Your lesson is confirmed once I have replied to your enquiry and agreed a day and time. Payment is requested in advance, using the secure payment button or as agreed with me.
Please give at least 24 hours' notice. With 24 hours' notice or more, your lesson can be moved to a new time at no charge, or refunded.
If a lesson is cancelled with less than 24 hours' notice, or a student does not attend, the full lesson fee is charged. I will always try to rearrange the lesson where I can.
If a student arrives late, the lesson still finishes at the agreed time so that the next student is not affected.
If I have to cancel a lesson, I will tell you as soon as possible and offer you a new time or a full refund.
Online lessons take place on Microsoft Teams, so please check your connection and sound beforehand. If a student is unwell or something urgent comes up, let me know as early as you can and I will be as flexible as possible.
To book, cancel or rearrange a lesson, please use the enquiry form on the home page. This policy does not affect your statutory rights.